Domino's isn't so much a food company but one of Australia’s top technology companies. First came online ordering, then mobile ordering and soon four-click ordering. Hungry customers can also track the progress of their pizza via GPS Driver Tracker. As the company rolls out up to 40 new digital projects this year, 1ICT is with them every step of the way.
The depth and breadth of 1ICT’s services means Domino's can rely on our support anytime, anywhere in the world. We’ve handled all sorts of IT projects from store set up to software development and cloud migration. Supported by our Brisbane head office, our onsite team responds to jobs in real time or can call on an external network of trusted partners to get the job done. On time and on budget. Every time. We’ve been told we’re unlike other IT firms because our solutions are always highly customised, never cookie cutter.
Domino's Pizza Enterprises Ltd (Domino's Pizza) now extends across seven countries, with more than 1500 stores, employing approximately 30,000 staff and is the leading international Domino's franchise. That’s a lot of people. With many questions. For the Domino’s Australian and New Zealand businesses 1ICt had the answer. We set up a world class IT service centre to keep downtime down. A help desk that’s open every minute the stores are trading across all time zones.
We utilise a cloud-based contact management portal system that produces meaningful statistics and reduces call queues and time. Last year, more than 50,000 calls were handled through the system. All activity is tracked, everything from call waiting times to an hourly breakdown of how many calls are answered versus number of calls presented during the day and by queue. The reports provide senior management significant trend analysis data that is fundamental to resolving recurring issues and proactively improving service levels. Customised proactive and real-time monitoring services are also delivered through this support centre to ensure service uptime and maximise store efficiencies.
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