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Consultancy and Professional Services

Understanding the varying complexities associated with IT infrastructure is key to 1ICT’s ability to deliver solutions that matter. With over two decades of experience working with SME’s, government agencies and large corporations, 1ICT is positioned to provide consultancy, business analysis and professional services along a variety of frameworks that include; infrastructure management, corporate IT hosting, datacentre consolidation and cloud computing integration and deployment, testing and quality assurance services, Business Process Improvement, SEO and security audits.

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Application & System Monitoring

Application & System Monitoring link image

Application & System Monitoring

1ICT has vast experience in providing System Monitoring and Application Performance Management services to your organisation.

1ICT can monitor and manage the performance and availability of all key software applications that your organisation is dependant on. Our Application Performance Management Service strives to detect and diagnose application performance problems to maintain an expected level of service.

If you would like more information, our consultants are more than happy to discuss this further with your organisation.

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BI & Big Data Analytics

BI & Big Data Analytics link image

BI & Big Data Analytics

Big data analytics refers to the process of collecting, organising and analysing large sets of data to discover patterns and other useful information. Not only will big data analytics help your organisation to understand the information contained within the data, but it will also help identify the data that is most important to the business and future business decisions. Big data analysts basically want the knowledge that comes from analysing the data.

The Benefits of Big Data Analytics:
Companies are increasingly looking to find actionable insights into their data. Many big data projects originate from the need to answer specific business questions. With the right big data analytics platforms in place, a company can boost sales, increase efficiency, and improve operations, customer service and risk management.
Companies can also incorporate big data analytics to improve customer retention, help with product development and gain a competitive advantage.

If you would like more information, our consultants are more than happy to discuss this further with your organisation.

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Business Consultancy

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Business Consultancy

1iCT is rapidly becoming a service-driven organisation. This delivery model recognises that what we deliver to our customers is not a physical asset, but rather a combined value offering. The customer today defines value, and expects a return on investment (ROI). The expected value include: specific skills, processes, management systems, and technologies required to meet and exceed the customer's business requirements.

It is important that 1iCT keeps it's customers as the central focus in all aspects of service delivery, ensuring the services are accurately aligned to customers’ requirements and expectations so they experience value at all times.

1iCT must follow a disciplined approach to process improvement management as a business strategy for responding effectively to customers and to ensure the best possible customer experience.

1iCT can assist your organisation in consulting, developing and implementing business improvent processes. We will introduce you to the stages, phases, and activities of the methodology and some of the process improvement concepts around which they are designed. 

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Disposal & Environmental Services

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Disposal & Environmental Services

Computer Recycling and E-waste Solutions

Our Disposal Partner is an Australian company with 20 years' experience in computer recycling and e-waste solutions. We have a world class environmental focus, achieve best practice recycling outcomes and maximise returns to our clients and the environment. We specialise in recycling end-of-life computers, monitors and printers and batteries. If it plugs in or has batteries – we can recycle it! 

What we do

1iCT offers a 'total service' approach to IT disposal: assets with potential for reuse are refurbished, and items of no value are recycled. Items recycled attract a small fee; those with value are awarded a rebate. The net result is that IT disposal can be much less expensive than expected, and sometimes even provides a real return to the client.

Asset Management

1iCT can take care of everything from removal and recycling of old or obsolete equipment, to installation of brand new hardware and software. We pay competitive prices for working computers that can be refurbished or sold, and operate an innovative refurbishment and marketing program. 1iCT also offers asset tracking and asset reporting, infallible data destruction and seamless 'out with the old, in with the new' asset deployment.

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Graphic & Digital Design

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Graphic & Digital Design

1ICT graphic and digital design specialists will work with your marketing or administration team on all your graphical requirements:

- Website design
- Logo Design
- App UI Design
- Social media products
- Marketing collateral
- Multimedia products

If you would like more information, our consultants are more than happy to discuss this further with your organisation.

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Infrastructure Management and Integration

Infrastructure Management and Integration link image

Infrastructure Management and Integration

1ICT has a wealth of experience in infrastructure management and integration of hardware, middleware, operating systems and applications.

By using 1iCT's Infrastructure Management Services, your organisation can benefit from:

Improved Service Quality and Satisfaction:
- Applies best-in-class internal business processes for secure and efficient operations;
- Provides thorough and sound advice to enable prudent decisions;
- Clearly defines all critical IT life cycle and service management functions and processes, roles and responsibilities, touch points and measurements between the client and 1ICT.

Enhanced Service Cost Management:
- Reduces the number of calls to the service desk, by proactively identifying and eliminating the source of service disruptions;
- Utilises capacity management to provide the right resources, in the right place, at the right time, without additional costs.

Increased Service Availability:
- Drives uptime and availability, enhances support, and restores activities by providing a holistic view of assets and their relationships and dependencies;
- Connects users with the information they need through knowledge management.

Building Blocks for Transformation:
- Maintains virtual inventories of devices, their relationships and dependencies, as well as related documentation and support information within a configuration management system;
- Presents entry points into mature and established ITIL lifecycle services, including incident management, problem management, knowledge management, continual service improvement and capacity management;
- Enables integration with B2B data interchanges via standard web services and message structures avoiding the need for direct API between target systems.

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Logistics

Logistics link image

Logistics

1ICT provides point-to-point sensitive freight and logistic services for all IT equipment.

1ICT can deliver across town, and to all regions in Australia, as well as many international countries, taking care of all the necessary paperwork and allowing our clients to track the consignment door to door.

Our clients can rely on 1ICT to deliver all IT equipment on time and on cost.

If you would like more information, our consultants are more than happy to discuss this further with your organisation.

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Project Management

Project Management link image

Project Management

1ICT has vast experience and can assist your organisation in managing and delivering all ICT projects,  from small and quick projects to large and complex projects.

We use a traditional project management approach and adopt Prince 2 methodology, which ensures we deliver and meet the project objectives, timeline, and cost. We focus heavily on constant communication with our customers, participants and stakeholders, so that all parties are updated with the progress at each stage in the project.

If you would like more information, our consultants are more than happy to discuss this further with your organisation.

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Quality Assurance & Testing

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Quality Assurance & Testing

1ICT incorporates Quality Assurance (QA) as part of its Digital and Application Development process. 1ICT can also provide QA and Testing services to your organisation, and our QA team can be integrated as an extension to your organisation's technical team.

Our QA team can verify that features and functionality meet your organisation's business objectives, and that code is relatively bug free prior to shipping or releasing new software products and versions.

If you would like more information, our consultants are more than happy to discuss this further with your organisation.

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Research and Development

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Research and Development

In today's dynamic and ever changing digital world, where speed to go-to-market is vital to gain the competitive edge and success, 1iCT can incorporate best of breed solutions and most advanced technologies to our customers.

With years of experience in offering end-to-end solutions in many industries, and keeping updated with the latest trends and directions, 1iCT can consult, research, recommend and develop a solution or strategy to meet your business requirements.

If you would like more information, our consultants are more than happy to discuss this further with your organisation.

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Search Engine Optimisation

Search Engine Optimisation link image

Search Engine Optimisation

"Search engine optimization (SEO) is the process of affecting the visibility of a website or a web page in a search engine's "natural" or un-paid ("organic") search results. In general, the earlier (or higher ranked on the search results page), and more frequently a site appears in the search results list, the more visitors it will receive from the search engine's users. SEO may target different kinds of search, including image search, local search, video search, academic search,[1] news search and industry-specific vertical search engines.

As an Internet marketing strategy, SEO considers how search engines work, what people search for, the actual search terms or keywords typed into search engines and which search engines are preferred by their targeted audience. Optimizing a website may involve editing its content, HTML and associated coding to both increase its relevance to specific keywords and to remove barriers to the indexing activities of search engines. Promoting a site to increase the number of backlinks, or inbound links, is another SEO tactic." - Wikipedia

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Security Audit

Security Audit link image

Security Audit

All tests are conducted by expertly trained and certified OSCP professionals

Tailored Penetration Testing is based on your business profile to ascertain where likely threats will come from, and ensuring our test are designed to meet your needs and expectations.

Once we gain access to your system, we will demonstrate how the vulnerability can be exploited.

We will work with your development team to close the threat exposure, and advise on development practices to ensure your sites are secure and threat free.

We conduct a simulation of real life security attacks scenarios. Our security professionals are trained to think like a hacker so they can create a processed plan on how your site can be attacked, just like someone targeting your business for malicious attack.

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Software Development

Software Development link image

Software Development

1iCT can provide professional software development services to your organisation. Our software development service includes: research, new development, prototyping, modification, reuse, re-engineering, support and maintenance.

1iCT have on-shore and off-shore development teams, and our customers benefit from our open book, dynamic approach, and value for money solutions. 

If you would like more information, our consultants are more than happy to discuss this further with your organisation.

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