Customer Relationship Management

Engage and manage your client, account or membership interactions

Customised CRM Solutions

Engaging with prospects and customers is critical to the success of your business. Getting the right Customer Relationship Management solution will give you the edge for onboarding and retaining customers to grow your business.

You’ll need a CRM system designed for your specific business logic and processing. We’ll listen to you, assess and analyse your business requirements and goals, then recommend and design your unique, user-friendly, leading edge CRM.

Our CRM design process includes these following characteristics:

Relationship Management – A customer-focused function, based on customer input, customised solutions to customers requirements, online communications with customers and service centres that assists customers with their queries and resolution.

Opportunity Management – This function will assist your organisation to implement a forecasting model with legacy sales history, sales projecting data and analytics to manage unpredictable business expectations, growth and demand.

Sales Force Automation – This function will assist your organisation to implement sales marketing analysis, automation and tracking of customer accounts and coordinate sales, marketing, call centres, and retail outlets.

Technology – The utilisation of ‘best of breed’ and appropriate technologies to deliver your organisation’s business objectives and ROI.

Whether you already have a CRM, or not, we will help to integrate and migrate your historical data into your new CRM to ensure smooth and continuous business operations.

As your IT business partner, we will remain with you from the start of your journey and continue to consult and update you, providing long-term support and staff training.

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