Stay relevant, remain competitive, keep customers loyal and happy.
It goes without saying that customer churn kills business. There’s no point spending on marketing and sales if conversions are lost after leads are onboarded.
Customer-driven focus helps businesses stay successful and ahead of their game.
Free up your valuable internal resources while being available for your customers 24/7 with 1ICT’s cost-effective Helpdesk Service and Bureau. Some of Australia’s biggest brands have converted to our scalable Helpdesk model with excellent results.
Our hybrid On-shore/Off-shore resource is available to help manage enquiries from customers, franchisees or staff, and can be adjusted to volume, seasonal demands or any budget.